CXS | Before It Comes to Blows! Managing Conflict From Higher Ground- Noon - 1:15pm

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Name: CXS | Before It Comes to Blows! Managing Conflict From Higher Ground- Noon - 1:15pm
Date: June 21, 2017
Time: 12:00 PM - 1:15 PM CDT
Registration: Sorry, public registration for this event has been closed.
Lauren Schieffer, CSP, President, High Road Solutions
Event Description:
Part Two of Three – Foundational Concepts and Principles
While no one enjoys conflict, it is often inevitable in a working environment.  Unnecessary conflict can, at very least, affect production, morale and employee retention. At worst, unresolved conflict can cripple an organization.
The most successful and dynamic organizations, corporations and individuals learn how to resolve conflict before it starts, and create an atmosphere that fosters buy-in, understanding and expression.
These skills do not typically come naturally, but they can be learned! Participants will leave this program understanding how to prevent most conflict before it arises and how to manage that which can’t be prevented, to minimize its effect on individuals and the overall organization.
Who Will Benefit from this Program
Employees who enjoy their job, but hate the conflict
Anyone struggling with conflict in their workplace

Learning Objectives
The value of conflict prevention vs. conflict management
  • How to function successfully in the midst of on-going conflict
  • How to see issues from multiple perspectives
  • The difference between reacting and responding in stressful situations
  • How to keep their emotions from running the show
  • How to find the win-win-win from a well-managed conflict
Part Two - Building Conflict Management Skills
This session builds upon the first and highlights characteristics of effective conflict managers.  Participants will leave understanding the crucial factor emotional intelligence plays in managing conflict and will have gained key emotion control skills to utilize in stressful situations. 
Lauren Schieffer, CSP works with leaders and organizations who want to go from successful to SIGNIFICANT. Sometimes creating significance involves refining how we communicate with other people. Sometimes it involves changing how we communicate with ourselves. Often it involves shifting our paradigm on what "success" is supposed to look like.
Able to relate to and energize everyone from the custodial staff to C-Level executives, Lauren has spent her career pinpointing characteristics of significance, how to understand differing communication styles, and how to prevent and manage conflict from the High Road. Whether presenting a keynote, a break-out session, full day training or consulting, what makes Lauren so exceptional is that she is a master storyteller and humorist. She delivers inspirational and relevant content, infusing humor and interaction. 

Her clients include The United States Departments of Labor, Agriculture, Veterans Affairs and Justice, Colgate Palmolive, QuikTrip, CenturyLink, InterContinental Hotel Group and State Farm Insurance.
Her enthusiasm is contagious and her passion unmistakable.

Central Exchange
6201 College Blvd
Overland Park, KS  666211
Date/Time Information:
Noon - 1:15pm
Contact Information:
Brenda Lowe, Director of Programs
Members: $0.00
Non-Members: $35.00
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