IN-PERSON | Lessons in Leadership with Julie Klima and Special Guest, Gina Scheffler!

Lessons in Leadership is for leaders eager to grow. Join fellow CXers for a conversation with a woman leader in the community, so you can grow in knowledge, learn from others, and identify ways to stretch yourself.

Each session our Lessons in Leadership facilitator, Julie Klima, founder and chief strategist at Purpose Amp, will interview a guest woman in leadership who will share their experience and philosophies. March's special guest is Gina Scheffler, SVP of Customer Success and Experience at ACERTUS.

Whether you are a manager or project leader, new entrant to the workforce with company leadership on the horizon, an entrepreneur leading in a variety of ways, or an executive, you are welcome to join Lessons in Leadership. Real discussion leads to evolving mindsets and behaviors, and CX's environment is comfortable for open discussion and sharing.

With over 20 years of leadership experience, Gina Scheffler has built a career centered on leading high-performing teams, scaling operations, and delivering results through exceptional customer success and support.

Based in Kansas City, Gina has held leadership roles at notable brands such as H&R Block and Hallmark, bringing a blend of strategic vision and hands-on execution to every challenge. In addition to deep expertise in customer operations and learning & development, Gina has over five years of experience in supply chain and logistics, making her a well-rounded leader across diverse business functions. Whether in publicly traded companies or privately owned enterprises, she brings a consistent leadership philosophy: balance. For Gina, true leadership lies in harmonizing strategic focus with team development and maintaining equilibrium between professional ambition and personal enrichment.

As SVP of Customer Success and Support at ACERTUS, a leading automotive logistics company, she is spearheading a transformative vision—bringing together traditionally siloed customer support teams with a unified group of customer success professionals. Her focus is on driving growth and brand expansion by fostering cross-functional collaboration and delivering a clearly defined, customer-centric strategy. By aligning success metrics with each client’s unique goals, she is helping to reshape how the organization delivers long-term value and partnership.

An alumnus of the Henry W. Bloch School of Management at UMKC, Gina earned an Executive MBA that further sharpened their ability to solve complex problems, develop talent, and set transformative strategies. Passionate about building cultures where people and performance thrive together, Gina continues to drive impact through vision, resilience, and purposeful leadership.