virtualCX | Empathy: The essential skill to spark creative problem solving
Name: virtualCX | Empathy: The essential skill to spark creative problem solving
Date: March 13, 2019
Time: 11:45 AM - 1:00 PM CDT
Registration: Register Now
This is a virtualCX Program that can be accessed remotely from your desk. You will receive the event passcode in your confirmation email when you register.
Empathy is an essential tool for understanding the needs of others. It is also the first step in the Design Thinking process, a way of finding and solving problems creatively. This active workshop provides you with an introduction to Design Thinking with a special emphasis on practical empathy skills and tools. Participants will leave prepared to inhabit the mindset of the people they serve and ready to uncover new insights to inspire innovative problem solving.
- Principles of Design Thinking
- Drawing inspiration with empathy interviews
- Empathy best practices
Jennifer Hack is the founder of Below the Fold, her solo and collaborative design thinking and content strategy consultancy. The bulk of her business centers around creating and facilitating work sessions for teams seeking better solutions. Additionally, she is the co-creator of Resilience Thinking, a curriculum that uses design thinking to explore trauma awareness. A dedicated meditator, she sees mindfulness as crucial to innovation.
The name Below the Fold is a nod to Jenns first love: journalism. Prior to launching her company, Jenn helped found Ink magazine, the Kansas City Stars print and digital product for millennials. In 14 years as a photographer, editor and manager at the Star, Jenn parachuted into new subject matters and found stories in the noise. Its the same thing she appreciates about consulting -- she has a drive to be present with people in the thick of their problems.