There is pressure on leaders to create psychological safety within their teams. Leaders must be able to create psychological safety in themselves first to be able to create it around them. If they are unable to do this work, a leadership role may not be the right place for them. Likewise, the other people on the team are not off the hook. Each person is responsible for doing the work required to understand what feels safe, clearly communicate it, and be able to self-regulate with a sense of safety and respect inside.
Learn the six steps to connect with yourself and others. Guide yourself through these steps so you can guide others through them as well.
Rachel Keck is a workplace culture coach and consultant. She is currently serving as Director of Customer Experience at FLI Transportation & Logistics. With training in the fields of psychology, sociology, and spiritual direction, she brings a wealth of experience and curiosity to both individuals and how those individuals create a collective. She founded Mosaic-Collaborative as a resource to leaders who are responsible for workplace culture as well as a service to those that nurture the clients and customers of service-based businesses. Rachel believes authentic customer service starts with people practicing authenticity and that authentic connection can change the world in a positive way because she sees it happen every day.
About the Series: Building Sustainable Workplace Cultures with Rachel Keck
Stress is a big topic these days with many contributing factors. The cost of stress for companies is extreme, upwards of $300 billion overall. But what is really at the core of unhealthy stress?
Whether you are a leader in a company, non-profit, family, or relationship, you’ll find a wealth of value in this program series based on Rachel Keck’s book, Everyone Is Not Like You: Creating Authenticity and Connection in Today’s Workplace. This book was written because customer service, as it is, is not sustainable or meeting its potential for impact. Amazing customer service can change the world. It starts from the inside out. Practicing authenticity is a way to create sustainable workplaces that operate with integrity and generate connection. This strategy gets at the root of long-term recurring stress for so many of us.
Throughout the series, you’ll have an opportunity to explore Authenticity, Integrity, Connection, and Building Culture. Rachel is a master facilitator at creating safe spaces for leaders to discover their own wisdom, learn from the experiences of others, and leave with more awareness and clarity. Expect to be engaged and invited to participate in a community of fellow learners who want to grow themselves and others. Experiment with new strategies.
By the end of this series you will:
- Understand the phases involved in the practice of authenticity and create a blueprint for yourself.
- Discover new ways to think about integrity and uncover your own values.
- Learn the six steps to understanding and connecting with others.
- Create a culture strategy for your own work, team, or company.
For more information and to register for each session, click on the following dates or visit the series webpage. Please note that although it is not required, we do suggest that you register for each session below to have the full experience of the program series. A recording of each session will be sent to all who register.